FAQs

Hey! Have something to ask? Checkout some of the Frequently Asked Questions

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• How do I create an account as a customer on Digital Product’s Hub?

To create an account as a customer, click on the “Register” button on the homepage or menu button. Fill in the required information and follow the prompts to complete the registration process.

• What types of digital products can I find on Digital Product’s Hub?

Digital Product’s Hub offers a wide range of WordPress products like plugins, themes, templates and more. Explore our diverse categories to find the digital products that suit your needs.

• Can I trust the safety of your products?

Rest assured, we prioritize safety. Prior to adding any products to our site, we conduct thorough scans to ensure their security. Therefore, all the products listed on our site are absolutely safe to use.

• How do I make a purchase?

Making a purchase is simple. Browse through the available digital products, select the one you want, and click on the “Buy Now” or “Add to Cart” button. Follow the instructions to complete the payment process, and once the transaction is successful, you can download or access the purchased digital product.

• How frequently do you release updates for your products?

We typically introduce new products on a daily basis and regularly publish updated versions of our existing products. However, it’s important to note that we do not update products immediately and cannot guarantee that the latest version of each product will be available.

• Why are the prices of these WordPress products so affordable?

We are able to offer these products at lower prices because we acquire agency licenses, which grant us the right to sell them to multiple individuals. Our aim is to make them accessible to everyone. Additionally, we source these products directly from the original and trusted providers, ensuring their authenticity and quality.

• What should I do if I get an “style.css missing” error while uploading themes?

Sometimes, when you’re new to installing WordPress themes, you might encounter an error message saying “Broken theme and/or stylesheets missing” when trying to upload or activate the theme. This happens because the theme package you downloaded contains extra files like documentation and licenses. To fix this, all you need to do is unzip the theme package you downloaded from GPL Tips and upload the file called “themename.zip” (where “themename” is the actual name of the theme).

• What payment methods are accepted on Digital Product’s Hub?

We accept various payment methods, including major credit cards, debit cards, and digital payment platforms like PayPal, Stripe, Razorpay. The available payment options will be displayed during the checkout process.

• Can I get a refund for a digital product?

1. Eligibility: Refunds will only be granted for WordPress themes and plugins that are not functioning as advertised or are incompatible with your WordPress environment. We reserve the right to refuse a refund if we determine that the product is working as intended or if it was misused.
2. Non-Refundable Products: Please note that refunds do not apply to Any of Our Membership plans or Products.
3. Non-Transferable: Refunds are non-transferable and can only be redeemed by the original purchaser.
4. Refund Method: Upon approval of your refund request, we will provide you with a coupon code equivalent to the price of the purchased product. This coupon code can be used to purchase any other product available on digitalproductshub.com.
5. Contact Us: To initiate a refund, please contact our customer support team at support@digitalproductshub.com with your order details and a description of the issue you encountered. Our team will review your request and respond to you as soon as possible.
6. Refund Request: To be eligible for a refund, you must submit your request within 5 days from the date of purchase of the product. After this period, we are unable to process any refund requests.

• How can I contact customer support?

If you have any questions, concerns, or need assistance, you can reach out to our customer support team by emailing support@digitalproductshub.com We are here to help and will respond to your inquiry as soon as possible.

• Is my personal information secure on Digital Product’s Hub?

Yes, we take the security and privacy of your personal information seriously. We employ industry-standard security measures to protect your data. Please refer to our Privacy Policy for more details on how we handle and safeguard your information.

• Can I leave reviews or feedback for digital products?

Yes, we encourage customers to leave reviews and feedback for digital products they have purchased. Your reviews can help other users make informed decisions and provide valuable feedback to us.

• How can I update or manage my account information?

To update or manage your account information, log in to your account and navigate to your account settings. From there, you can edit your profile, update your payment information, and make any necessary changes.

• How do I download the digital products I’ve purchased?

After completing the purchase, you will receive a confirmation email, & you can access your purchased products by logging into your account and navigating to the “Download” section in your dashboard.

• Can I share the digital products I’ve purchased with others?

No, the digital products are intended for personal use only. Sharing, distributing, or reselling the purchased digital products without the explicit permission of the seller is prohibited and may infringe upon copyright laws.

• What file formats are the digital products available in?

The file formats of the digital products may vary depending on the type of product. Common file formats include ZIP, PDF, MP3, PNG, PSD, and more. The specific file format will be indicated in the product description.

• Are there any restrictions on using the purchased digital products?

The usage rights and restrictions for the purchased digital products may vary. Some products may have specific licensing terms or limitations. It is important to review the product description for any usage restrictions.

• What happens if I encounter technical issues with a purchased digital product?

If you experience technical difficulties with a purchased digital product, please reach out to our support team for assistance. They will work with you to resolve the issue or provide a suitable solution.

• Can my account be suspended without any warning? What could lead to the suspension of my account?

Please be aware that if any fraudulent activity is detected on your account, we reserve the right to suspend it without prior notice. For any sales inquiries or to address any issues, please contact us at the following email address: contact@digitalproductshub.com

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